Refund policy

We want you to be happy with your Sevrae Eye Spa.

7-day returns

If you are not happy, contact us within 7 days of delivery at support@sevrae.co and we will send return instructions. Please contact us before sending anything back. Items sent back without first contacting us cannot be accepted.

Condition

Items should be returned unused, in their original packaging with all accessories. For hygiene reasons, used items may be refused unless they are faulty.

Return shipping

For change-of-mind returns, the customer pays the return shipping cost. If your item is faulty, damaged or the wrong item, we cover it.

Refunds

Once we receive and inspect your return, we refund the original payment method within 5-7 business days. Your bank may take a few extra days to post it. Original shipping costs are non-refundable unless the item was faulty or we made an error.

Damaged, faulty or wrong item

Email support@sevrae.co with your order number and a photo within 7 days of delivery. We will send a replacement or refund at no extra cost to you.

Lost parcels

See our Shipping Policy for what is covered if your parcel is lost.

Cancellations

Need to change or cancel? Email us as soon as possible. If your order has already shipped we cannot cancel it, but you can return it under this policy.

European Union

If your order is shipped into the European Union, you may cancel or return it within 14 days of delivery for any reason, in the condition described above.