We want you to be happy with your Sevrae Eye Spa.
7-day returns
If you are not happy, contact us within 7 days of delivery at support@sevrae.co and we will send return instructions.
Condition
Items should be returned unused, in their original packaging with all accessories. For hygiene reasons, used items may be refused unless they are faulty.
Return shipping
For change-of-mind returns, the customer pays the return shipping cost. If your item is faulty, damaged or the wrong item, we cover it (see below).
Refunds
Once we receive and inspect your return, we refund the original payment method within 5-7 business days. Original shipping costs are non-refundable unless the item was faulty or we made an error.
Damaged, faulty or wrong item
Email us with your order number and a photo within 7 days of delivery. We will send a replacement or refund at no extra cost to you.
Lost parcels
See our Shipping Policy for what is covered if your parcel is lost.
Cancellations
Need to change or cancel? Email us as soon as possible. If your order has already shipped we cannot cancel it, but you can return it under this policy.